Written Lifetime Guarantee
Our Unique Life of the Dog Guarantee
We believe wholeheartedly in our methods which is why we back them up with a Written Lifetime Guarantee. As long as you are following the prescribed plan, our behaviour therapists will return free of charge (except where a travel fee is required) at any point in your dog’s life if problems reoccur or even if a new one emerges. We give you the peace of mind that the problem will be fixed quickly, and will stay fixed.
If you move, the guarantee remains valid. Your new local trainer will honour the guarantee. This includes International moves as well. As long as there is an active Bark Busters trainer within a reasonable distance of your new home, you will be covered.
If you do need to re-home your dog, the guarantee moves with the dog. The new guardians are covered by this guarantee as long as they pay a transfer fee and there is an active Bark Busters trainer within a reasonable distance.
At the end of your lesson, you will be given a written, signed copy of the guarantee which appears on the back of your invoice. The exact wording, terms and conditions are as follows:
TERMS OF THE LIFE OF THE DOG GUARANTEE
If “Life of the dog” is written on the “Type of Guarantee” line on the front of this invoice, you are entitled to the Bark Busters’ Life of the Dog Guarantee. This means a therapist will return free of charge for as many visits as you need for the rest of the dog’s life. (A travel fee may apply is the trainer's home base is more than 40km from you.) This service includes all behavioural and/or obedience problems your dog is currently experiencing. It also covers any future problems that your dog may experience. It is not a money back guarantee.
The Guarantee is subject to the following CONDITIONS:
As the client, I agree to the following:
I am responsible for calling Bark Busters immediately if I need help, if problems arise with the training, or if the procedure does not appear to be working.
I will give Bark Busters every opportunity to assist me to find a solution to any difficult problem my dog might have.
I will do my homework: I will follow the workplan and maintain the training. This includes setting the required scenes as outlined in the workplan.
I understand this guarantee is null and void if I use training techniques that are not part of the Bark Busters system. Other techniques I try like those demonstrated on TV, on the internet, or that I read about may confuse my dog and hamper progress.
This guarantee is applicable to the dogs named on the front of this invoice. If my dog should be re-homed, the guarantee and service will transfer to the new owners of the dog. A transfer fee will apply.
This guarantee is conditional on their being a Bark Busters trainer actively servicing the area in which your dog lives. If there is no trainer servicing the area, Bark Busters will do our best to help you over the phone or with video conferencing.
PLEASE NOTE: this guarantee does not apply to group Puppy School, Group Training, Assessments, or other lessons where the Guarantee line on the front of this invoice is either left blank or states “none”.
If you have any questions about our Written Lifetime Guarantee, please contact the Bark Buster in your area and they will be happy to explain it further.